NorthAnchor Commitment

Introduction

Every NorthAnchor product is built on a foundation of trust. Whether you're using HarbourHub today or another NorthAnchor solution in the future, these principles guide how we collect, protect, and manage your information.

NorthAnchor Privacy Office
If you have questions about privacy, security, or the handling of your information, we'd be happy to help.
 📧 privacy@northanchor.biz

  • Protecting your information is a responsibility we take seriously.

    NorthAnchor designs its products with security in mind from the beginning. We use industry-standard safeguards to help protect the confidentiality, integrity, and availability of the information entrusted to us.

    Our security practices include:

    • Secure cloud infrastructure hosted by trusted providers.

    • Encrypted connections (HTTPS/TLS) to protect information while it is transmitted.

    • Authentication and role-based permissions to ensure users only access information they are authorized to see.

    • Regular backups and recovery procedures to help protect against data loss.

    • Ongoing monitoring, updates, and improvements to maintain the security of our services.

    While no online service can guarantee absolute security, we continually review and improve our practices to help keep your information safe.

  • Your information belongs to you.

    NorthAnchor does not claim ownership of the information you store within our products. Whether you're using HarbourHub or another NorthAnchor solution, your organization retains ownership and control of its data.

    Our role is to securely store, process, and present your information so you can use our services effectively.

    We do not sell customer data to third parties.

    We do not use customer information for advertising purposes.

    Where artificial intelligence features are introduced in the future, customer data will not be used to train public AI models without your knowledge and consent.

    If you choose to stop using a NorthAnchor product, you may request an export of your information and the deletion of your data in accordance with our retention policies and applicable law.

  • We collect only the information needed to provide and improve our products and services.

    Depending on the NorthAnchor product you use, this may include:

    • Your name, email address, and account details.

    • Information you choose to enter into the product, such as documents, records, files, notes, and other content.

    • Technical information such as browser type, device information, and IP address to help keep our services secure and operating reliably.

    • Information about how our websites and applications are used to help us improve performance and user experience.

    We do not collect more information than is reasonably necessary to provide our services.

    Where optional information is requested, you can decide whether to provide it.

    We strive to be transparent about the information we collect and why we collect it.

  • We use your information only to provide, maintain, and improve the services you choose to use.

    Depending on the product, this may include:

    • Creating and managing your account.

    • Delivering the features and services you request.

    • Providing customer support and responding to enquiries.

    • Maintaining the security, reliability, and performance of our products.

    • Communicating important updates, service notices, and product information.

    • Meeting our legal, regulatory, and contractual obligations.

    We do not sell your personal information.

    We do not use your information for unrelated marketing purposes without your consent.

    If artificial intelligence features are introduced into a NorthAnchor product, they will be used only as described within that product and in accordance with our privacy commitments.

  • We believe you should have access to the information you entrust to us.

    Depending on the product you use and applicable privacy laws, you may request to:

    • Access the personal information we hold about you.

    • Correct inaccurate or incomplete information.

    • Request the deletion of your personal information where appropriate.

    • Withdraw consent for certain uses of your information, where consent is the basis for processing.

    • Ask questions about how your information is collected, used, or protected.

    Some requests may be subject to legal, contractual, or operational requirements that require us to retain certain information for a period of time.

    To make a privacy-related request, please contact our Privacy Office at privacy@northanchor.biz. We will respond in accordance with applicable privacy laws.

  • We treat your information with care and do not sell your personal information or customer data.

    We may share information only when it is necessary to:

    • Deliver the services you have requested.

    • Work with trusted service providers who help us operate our products (such as secure cloud hosting or email delivery services).

    • Comply with applicable laws, regulations, court orders, or lawful requests from government authorities.

    • Protect the security, rights, or property of our customers, our services, or others.

    When we work with third-party service providers, they are required to protect your information and may only use it for the services they provide to NorthAnchor.

    We do not permit third parties to use customer information for their own marketing purposes.